Refunds and Cancellation

Last updated 25 September 2026

The short version: cancel whenever you like and keep access to the end of what you’ve paid for. If something went wrong with a charge, or you’ve just joined and it isn’t for you, email us and we’ll sort it out.

Cancelling

Go to your account page, click Manage billing, change plan or cancel, and choose Cancel. That’s it. Your membership stays active until the end of your current billing period, you won’t be charged again, and you’ll get an email confirming the end date. You can change your mind and resume from the same place any time before that date.

You can also switch between monthly and yearly there. Stripe works out the difference for you.

Refunds

New members: if you decide within 7 days of your first payment that the membership isn’t for you, email us and we’ll refund it in full, no questions asked.
Yearly memberships: within 14 days of paying for a year, we’ll refund in full on request.
Renewals: if you meant to cancel and a renewal went through anyway, email us within 7 days of the charge and we’ll refund it.
Duplicate or mistaken charges: always refunded in full.

Beyond those cases, we don’t refund part-used periods: cancelling stops future charges but the current period runs to its end. If you think your situation is different, write to us anyway; we’d rather talk than have you unhappy.

Refunds go back to the card you paid with and usually appear within 5–10 business days, depending on your bank.

Problems with the service

If audio won’t play or your account isn’t working, tell us first at [email protected]. Most problems are fixed within a day, and if we can’t fix one we’ll refund the affected period.

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback takes weeks and costs everyone; an email usually takes a day. Accounts with an open chargeback are paused until it’s resolved.

Contact

[email protected]. We reply within two business days, usually much sooner.