Most answers are here.
Go to the account page. If you created your account with Google, click Sign in with Google and pick the same Google account. Otherwise enter your email and password and click Sign in. If you never set a password, click Email me a sign-in link instead: we send a one-time link to your address, and opening it signs you in on that device. Links work once and expire after an hour, so use the newest one.
Use the same email you gave at checkout. If you’re not sure which one that was, it’s on your Stripe receipt.
Sign in, then look for Set a password or Change password on the account page. Passwords need at least 8 characters. Whenever a password is saved we email you to confirm it; if you get one of those emails and it wasn’t you, use “Forgot password?” straight away and tell us.
On the sign-in page, enter your email and click Forgot password?. We’ll email a link that opens the account page and lets you choose a new one.
Sign in and click Manage billing, change plan or cancel. That opens your secure billing page (run by Stripe), where you can switch between monthly and yearly, update your card, see past receipts, or cancel. Cancelling stops future charges and keeps your access until the end of the period you’ve paid for. Our refund policy has the details.
The player remembers where you stopped. When you’re signed in, your place is saved to your account too, so you can stop on your phone and carry on from your laptop. Stories you haven’t finished show under Continue listening on the home page.
Stripe emails a receipt for every payment. Past receipts are also under Manage billing on the account page.
Contact us (see below) from the address on the account and we’ll remove it, along with your listening data, within 30 days. Cancel your membership first so no further charges go through.
Members can contact us directly: sign in and the address appears here.